Refund policy

RETURN AND REFUND POLICY

Last updated: October 26, 2026

Our collection includes standard artwork and furniture, other standard products, special-order items and custom builds. Return and cancellation terms depend on the item and its fulfillment stage.

Standard artwork and furniture: 30-day returns. Request return authorization within 30 calendar days of delivery at hello@thebackyardlegacy.com, quoting your order number. Items must be unused, unassembled, uninstalled and in their original packaging, with all parts and accessories. The customer pays return freight. There is no standard restocking fee. Outbound delivery charges are non-refundable only if disclosed before purchase. Any exception for a special-order item must be stated on its product page before purchase. Obtain authorization and the correct return destination before sending an item back.

Cancellations. Contact us as soon as possible with your order number. For standard items, cancellation depends on whether dispatch can still be stopped. For special orders, cancellation depends on whether the order commitment can be reversed. For custom builds, the agreed contract terms and actual material commitment or production stage apply. Any cancellation charge must have been disclosed before purchase; a fabrication fee does not apply simply because a standard product ships from a supply partner.

Orders already placed retain the terms agreed at purchase.

Modular homes. Modular homes are supplied under a project-specific purchase agreement. Do not assume a standard change-of-mind return option applies. Cancellation rights, deposit refundability and charges for work already committed must be confirmed in writing before signing or paying a deposit. Damage, defects and warranty claims are handled separately, subject to the agreement and applicable law. For completed or installed structures, the project agreement and applicable warranty identify the available remedies; the standard product collection-and-return process should not be assumed to apply. Nothing in this guidance limits applicable legal rights.

Made-to-order backyard studios and pods. Confirm cancellation rights, deposit refundability and production authorization in the written purchase agreement before paying. Do not assume a standard change-of-mind return option applies. Damage, defects and warranty claims are separate.

Custom and made-to-order items. These follow the return exclusions and cancellation conditions in the separately agreed quote and contract. Review those terms before authorizing production. Standard goods do not become custom or nonreturnable simply because they ship directly from a supply partner. Other standard products follow the return terms disclosed for the specific item.

Exchanges. We do not offer size or colour exchanges. Eligible standard artwork and furniture may be returned under the policy above.

Damaged, defective, or not as described. If your product arrives damaged, with a manufacturing defect, or materially different from its description, we will arrange collection and either a full replacement or a complete refund at no cost to you, whichever you prefer. To make a claim:

• Inspect your delivery while the delivery team is present and note any visible damage on the delivery receipt before they leave.
• Contact us within 7 days of delivery at hello@thebackyardlegacy.com with your order number, a description of the issue, and photographs.
• We will respond within 1–2 hours with next steps.

Refund processing. Approved refunds are issued to the original payment method within 10 business days of the item being collected and inspected, or of the refund being approved where collection is not needed.

Warranty. Product warranty terms and coverage are separate from change-of-mind returns. See our Warranty Information page and the written warranty for your item.

Questions. Contact us at hello@thebackyardlegacy.com or +1 (888) 814-7729, Monday to Saturday, 9am to 5pm EDT.